Troubleshooting my RTP connection

There are many different steps that we can use to troubleshoot our RTP networks. We want to start by ensuring we have the correct physical connections happening and then we can verify what's happening in our software and in our network. 

Even though doing these checks may seem like a lot of time, they can often happen quickly and once you are use to them they will be able to be completed in minutes.

Physical Checks

1. Are my cables plugged in and connected correctly. 
   There are 3 ways of connecting over ethernet from iConnectivity interfaces.
   - From 1 iConnectivity interface to another, directly, with and ethernet cable.
   - From an iConnectivity interface to a computer (Mac, Win, etc..), directly with an ethernet cable.
   - From an iConnectivity interface to a network switch which allows you to connect to other device connected to that same network switch.
2. The ethernet port on the iConnectivity interface.
   If you have a good ethernet cable connected from your iConnectivity interface to an end point, like the 3 options in point 1, you should be able to see 2 LEDs light up on the ethernet port of the interface. 1 LED shows a solid light as that will show that it is connected. If the physical port is bad this LED would not show. The second LED will light as data flows in or out from the port. When first connected you will see data on that LED as it pings the network to look for connection.
3. The ethernet cable itself. Always make sure to double check the cable works even outside of the iConnectivity interface. If the connection LED isn't on for your iConnectivity interface, it could be due to a bad cable. Always feel free to try another cable. We have some cable information in this article.
4. Network switches. 
   We recommend using an unmanaged switch. If you have a managed switch, you will want to make sure you know how to control all it's settings correctly. Like the interface, the ethernet ports on a network switch usually have LEDs. This is great to check to make sure the port is good on the switch.
5. Check all hubs, docks, adaptors to get your ethernet connection to your computer.

Software | OS Checks

1. Do the RTP ports show on your computer (Mac OS). 
   To check follow the steps in this article
2. Check the Service Order on your computer. This is basically a priority of all networks connected to your computer. In the article below you'll also notice another check for seeing what networks are connected on your Mac and what type of connection they have.
   This article will help you check your service order.
3. If you have multiple computers or iConnectivity devices in your network you may want to search to see if a specific device is connecting. To check this follow this article.
4. Does the device show up in Auracle X? You can click the info button (blue i with circle around it by interface name) and you will get a windows which shows the connection type which is either USB or RTP. If it's RTP you know your device is being seen by the network. If you have both options connected it will often pick USB first.

After all of these things are checked you will want to check the method of how you are connecting and do what we call "run the lines". Which is following the path of data flow, in one direct from start to finish. When you secure all the connections are properly setup going one way you turn around and check backwards, if you have data in and out.