Muting Outputs | PlayAUDIO Series

How to mute and unmute the back outputs on your PlayAUDIO12 and PlayAUDIO1U.

PlayAUDIO12 - Double click the Main knob on the front panel. Muting will be indicated by flashing red LEDs alternating from the top row to bottom row on the front touch display.

PlayAUDIO1U - Double click the headphone knob on the front panel. Muting will be indicated by flashingflashing red LEDs in the AUDIO section of the OLED display. You will also notice Xs under the audio channels on the Home and AUDIO pages on the OLED display.

Note: Muting the outputs on the back will not mute the headphone jack.

Reasons for muting outputs.

1) Being able to check your session without sending audio to FOH (front of house) and into main speakers.
2) Monitoring at home or live without using main speaker systems

3) If someone triggers or plays the wrong thing, this will give time to stop the wrong audio from coming out and time to change to the correct thing.

4) If any bad audio comes out from corrupt data or problems in the session. In newer versions  (after 1.1.0) of PlayAUDIO1U firmware we have enabled automatic detection and muting for this possible issue. This is important to help save the ears or our musicians, teams and audience.

PlayAUDIO1U is muting my outputs, why?

The PlayAUDIO1U, after firmware 1.1.0, has a feature enabled to automically muting the back outputs if requirements are met for the tone check. The tone check feature monitors your failover tone channel (channel 15) for excessive audio levels. A threshold is set  for the maximum level and if that is exceeded it will mute the outputs. Depending on your setup and gain staging you could run into this issue without wanting it to. If you do, don't worry, it is fixable. 
You can disable or increase the threshold using our Failover Setup App but the best option is to simply take the level of the track in your session down until it doesn't automatically mute. Once you decrease the level use the unmuting method noted at the top of this article. If it doesn't unmute, the level is not yet low enough. Adjust until you can safely unmute. The tone track does not need much level to arm the automatic failover.